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Trusted by the world's leading enterprises across all industries and use cases.
AGENT OPERATING PROCEDURES (AOPs)
Enable every team to build, iterate, and scale AI agents
Combine the flexibility of natural language with the reliability of code to execute any workflow.
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What are AOPs?
Decagon pioneered AOPs to give teams full ownership over building agents and rapidly iterating complex workflows at the speed of your business.
Instead of complex SDKs or costly professional services, you can define agent behavior in natural language, the same way you train human agents with SOPs. AOPs make workflows fast to build, easy to inspect, and simple to adapt as your business changes.
Decagon pioneered AOPs to give teams full ownership over building agents and rapidly iterating complex workflows at the speed of your business.
Instead of complex SDKs or costly professional services, you can define agent behavior in natural language, the same way you train human agents with SOPs. AOPs make workflows fast to build, easy to inspect, and simple to adapt as your business changes.
The rest of the industry
There’s a better way to deliver concierge experiences today
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Slow and costly builds
Traditional approaches rely on technical teams or outside support, turning even small changes into long, expensive cycles.
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Black boxes
Without visibility into how agents reason and respond, teams struggle to diagnose issues and improve workflows.
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Poor quality results
Rigid frameworks break when conversations don’t follow the script, leading to inaccurate answers and poor customer experiences.
Features
Build and iterate at the speed of your business
Write inbound and outbound workflows, like training a human on standard operating procedures.
Engineering teams stay in control
Technical teams can version with Git-based tracking and retain full ownership of code.
Guardrails that scale across any workflow
Set rules for brand voice, escalations, and hallucinations across across chat, voice, and email.
Own agent behavior from build to iteration
AOPs empower CX teams to build and refine AI logic faster, without engineering or vendor bottlenecks.
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See exactly why your agent executed the way it did
Get explanations of your agent’s reasoning at any point in the conversation, with runtime and latency numbers.
Test, experiment, and improve continuously
Refine agent behavior easily with a robust suite of testing, versioning, and alerting tools.
Work with your existing stack
AOPs integrate with your support tools, pulling live data and triggering workflows across systems.
Get full visibility into every decision your agent makes
No more black boxes–trace agent reasoning, audit behavior, and iterate with confidence.
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Compress work that used to take weeks into minutes
Automatically create AOPs by uploading conversation transcripts, then use Duet to keep iterating them.
Build on what works for concierge experiences
Apply best practices from conversational design learnings and hundreds of deployments directly to your workflows.
Agents that get better on their own
Surface and take action on recommendations so your team spends less time debugging.
Deliver trusted quality at scale with Duet
Duet helps teams manage the agent lifecycle, identify improvement opportunities, and maintain quality as complexity grows.
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Hear from our customers
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“
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
The AI concierge for every customer.